PRO Services Specialist: Grow PRO Partnerships

Floor & Decor; McKinney (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k) with company match

Referral Bonus Program

Paid vacation and sick time

Medical, Dental, Vision, Life, and other insurance plans

Paid Volunteer Time Off

Bonus opportunities

Job summary

Floor & Decor in McKinney, Texas is hiring for a role focused on building relationships with professional customers in the hard surface flooring space. The position requires a high school diploma and at least one year of experience in contractor sales or service. Key duties include supporting sales initiatives, managing customer interactions, and providing exceptional service. The company offers various benefits including a 401(k) plan, medical insurance, and paid time off.

Qualifications

• High School diploma or equivalent; Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
• Strong written and verbal communication skills.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, customer support and escalations.
• Collaborate with the Store Team to identify PROs in the store.

Skills

Written communication skills

Verbal communication skills

Interpersonal skills

Customer service skills

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce/CRM software

Job description

Floor & Decor in McKinney, Texas is hiring for a role focused on building relationships with professional customers in the hard surface flooring space. The position requires a high school diploma and at least one year of experience in contractor sales or service. Key duties include supporting sales initiatives, managing customer interactions, and providing exceptional service. The company offers various benefits including a 401(k) plan, medical insurance, and paid time off.