PRO Services Specialist: Relationship Builder for Pros

Floor & Decor; Dearborn (MI); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor in Dearborn, Michigan, is seeking a dedicated Professional Services Associate to build relationships with PRO customers in the flooring industry. Responsibilities include managing orders, collaborating with various departments, and supporting the Store Team to enhance customer participation in the PRO Premier Rewards Program. The ideal candidate will possess strong communication skills, have experience in contractor sales, and knowledge of Salesforce. This is an hourly position with opportunities for bonuses and career advancement.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for our PRO Customers.
• Support the PRO desk in-store, managing orders and customer support.
• Collaborate with the Store Team to identify PROs in our Store.

Skills

Strong written and verbal communication skills

Experience with Salesforce / CRM software

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Floor & Decor in Dearborn, Michigan, is seeking a dedicated Professional Services Associate to build relationships with PRO customers in the flooring industry. Responsibilities include managing orders, collaborating with various departments, and supporting the Store Team to enhance customer participation in the PRO Premier Rewards Program. The ideal candidate will possess strong communication skills, have experience in contractor sales, and knowledge of Salesforce. This is an hourly position with opportunities for bonuses and career advancement.