PRO Services Relationship & Growth Specialist

Floor & Decor; Lombard (IL); On-site; USD 20,801 - 27,552; Part time

Benefits offered by this job

Bonus opportunities

401k with company match

Paid vacation and sick time

Paid holidays plus a personal holiday

Job summary

Floor & Decor is seeking a PRO Services Associate in Lombard, Illinois. This role focuses on building relationships with professional clients in the flooring contractor sector, while providing support in sales and customer management. Responsibilities include managing orders, collaborating with the Store Team, and educating customers on products. Candidates must have a high school diploma and experience in retail or contractor sales. A bonus includes bilingual Spanish skills. Competitive pay ranging from $15.10 to $20.00 per hour, plus benefits offered.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation required.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Responsibilities

• Support the PRO desk in-store: phone calls, manage orders, customer support.
• Collaborate with the Store Team to identify PROs in our Store.
• Understand our PRO business to educate our PRO customers.

Skills

Strong written and verbal communication skills

Customer service skills

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM software

Job description

Floor & Decor is seeking a PRO Services Associate in Lombard, Illinois. This role focuses on building relationships with professional clients in the flooring contractor sector, while providing support in sales and customer management. Responsibilities include managing orders, collaborating with the Store Team, and educating customers on products. Candidates must have a high school diploma and experience in retail or contractor sales. A bonus includes bilingual Spanish skills. Competitive pay ranging from $15.10 to $20.00 per hour, plus benefits offered.