Pro Services Specialist: Build Pro Partnerships

Floor & Decor; Mobile (AL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Medical, Dental, and Vision insurance

Job summary

Floor & Decor in Mobile, Alabama, seeks a dedicated individual to build relationships with professional clients in the hard surface flooring sector. Your role involves executing PRO services, supporting the PRO desk, and collaborating closely with the Store Team to enhance customer experience.

Ideal candidates will have a high school diploma, with additional qualifications beneficial. Strong communication skills and a commitment to customer service are essential. The position offers competitive pay starting at $15.00 per hour and opportunities for advancement.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, customer support and escalations.
• Understand trends in the PRO Market and collaborate with departments.

Skills

Strong written and verbal communication skills

Experience with Salesforce / CRM software

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Floor & Decor in Mobile, Alabama, seeks a dedicated individual to build relationships with professional clients in the hard surface flooring sector. Your role involves executing PRO services, supporting the PRO desk, and collaborating closely with the Store Team to enhance customer experience.

Ideal candidates will have a high school diploma, with additional qualifications beneficial. Strong communication skills and a commitment to customer service are essential. The position offers competitive pay starting at $15.00 per hour and opportunities for advancement.