PRO Services Account Executive

Floor & Decor Holdings Inc.; Aspen Hill (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services team member to build relationships with professional customers and support PRO initiatives in-store and on-site.

The role focuses on understanding PRO market trends, collaborating with Installation Materials and Design Services, and driving the PRO program. Ideal candidates will have retail or contractor sales experience, strong communication skills, and familiarity with CRM systems.

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on selling processes and PRO participation.
• Promote PRO Credit Solutions and the PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Travel to customer and PRO job sites with the Pro Services Manager as needed to present benefits.

Skills

Customer service

Relationship building

Sales

Education

High School diploma

Associate degree

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services team member to build relationships with professional customers and support PRO initiatives in-store and on-site.

The role focuses on understanding PRO market trends, collaborating with Installation Materials and Design Services, and driving the PRO program. Ideal candidates will have retail or contractor sales experience, strong communication skills, and familiarity with CRM systems.