PRO Services & Sales Specialist

Floor & Decor Holdings Inc.; Glendale (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Stock Purchase Plan

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. in Glendale, AZ is hiring for a PRO Services role. Base pay starts at $15.55 per hour, with higher starting pay based on experience, and the role reports to the PRO Services Manager.

You will execute the PRO Services Blueprint to create a world-class PRO customer experience, assist with store PRO desk activities, and promote PRO Premier Rewards and Credit solutions while partnering with store and installation teams.

Qualifications

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Skills

Customer service

Communication skills

Sales knowledge

Bilingual (Spanish)

Education

High School diploma or equivalent

Associates degree or higher

Tools

Salesforce / CRM

Job description

Floor & Decor Holdings Inc. in Glendale, AZ is hiring for a PRO Services role. Base pay starts at $15.55 per hour, with higher starting pay based on experience, and the role reports to the PRO Services Manager.

You will execute the PRO Services Blueprint to create a world-class PRO customer experience, assist with store PRO desk activities, and promote PRO Premier Rewards and Credit solutions while partnering with store and installation teams.