PRO Services Specialist – Build Top Contractor Partnerships

Floor & Decor Holdings Inc.; Tolleson (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Paid vacation and sick time

Paid holidays

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Tolleson, AZ to grow relationships with professional customers and support the PRO desk in-store.

You will help drive PRO priorities, manage orders, and educate customers on rewards, credit options, and our selling process. This role emphasizes strong communication, product knowledge, and the ability to multi-task in a fast-paced environment, with travel to PRO job sites when needed and opportunities for career growth within

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.

Skills

Relationship building

CRM experience

Spanish language

Retail sales

Education

High School diploma

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Tolleson, AZ to grow relationships with professional customers and support the PRO desk in-store.

You will help drive PRO priorities, manage orders, and educate customers on rewards, credit options, and our selling process. This role emphasizes strong communication, product knowledge, and the ability to multi-task in a fast-paced environment, with travel to PRO job sites when needed and opportunities for career growth within