PRO Services Growth & Relations Specialist

Floor & Decor Holdings Inc.; Oklahoma City (OK); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision

Paid time off

Paid holidays

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Services role focused on building relationships with PRO customers and growing their business. The job supports in-store PRO activities, Pro Desk operations, and cross-department collaboration to drive PRO sales and loyalty.

You will promote PRO Premier Rewards and PRO Credit solutions while maintaining deep product knowledge and delivering excellent customer service in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.

Skills

Retail sales

Customer service

Communication

Bilingual Spanish

Education

High school diploma

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Services role focused on building relationships with PRO customers and growing their business. The job supports in-store PRO activities, Pro Desk operations, and cross-department collaboration to drive PRO sales and loyalty.

You will promote PRO Premier Rewards and PRO Credit solutions while maintaining deep product knowledge and delivering excellent customer service in a fast-paced retail environment.