PRO Services Relationship Specialist

Floor & Decor; Norco (CA); On-site; USD 24,590 - 30,307; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Paid vacation and sick time

Job summary

A leading flooring company in Norco seeks a PRO Services Associate to build relationships with PRO customers and support their needs. Responsibilities include executing service standards, managing orders, and collaborating with store teams. The ideal candidate has a high school diploma and at least one year of relevant experience. Strong communication skills and bilingual abilities are preferred. The position offers competitive pay with opportunities for bonuses and career advancement.

Qualifications

• Must have 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Flexibility to work in a fast-paced environment.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO Customers.
• Support the PRO desk in-store: manage orders and customer support.
• Collaborate with the Store Team to identify PROs.

Skills

Strong written and verbal communication skills

Customer service skills

Interpersonal skills

Ability to multi-task

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM software

Job description

A leading flooring company in Norco seeks a PRO Services Associate to build relationships with PRO customers and support their needs. Responsibilities include executing service standards, managing orders, and collaborating with store teams. The ideal candidate has a high school diploma and at least one year of relevant experience. Strong communication skills and bilingual abilities are preferred. The position offers competitive pay with opportunities for bonuses and career advancement.