PRO Solutions Specialist

Floor & Decor; Covington (LA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor in Covington, LA is seeking a PRO Services Associate to build strong relationships with professional flooring contractors. You will support the PRO desk in-store, manage orders, follow up, and collaborate with the store team to identify PROs in the store.

Qualifications include a High School diploma, 1 year in retail or wholesale contractor sales, strong communication skills, and familiarity with Salesforce/CRM. Bilingual in Spanish is a plus.

Qualifications

• High School diploma or equivalent is required.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to deliver a world-class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program and demonstrate benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to present programs and benefits effectively.
• Must possess excellent customer service skills and be results oriented.

Skills

Communication skills

Bilingual Spanish

Education

High School diploma or equivalent

Associate Degree or higher (plus)

Tools

Salesforce / CRM

Job description

Floor & Decor in Covington, LA is seeking a PRO Services Associate to build strong relationships with professional flooring contractors. You will support the PRO desk in-store, manage orders, follow up, and collaborate with the store team to identify PROs in the store.

Qualifications include a High School diploma, 1 year in retail or wholesale contractor sales, strong communication skills, and familiarity with Salesforce/CRM. Bilingual in Spanish is a plus.