PRO Services & Relations Specialist

Floor & Decor Holdings Inc.; Tinley Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical/Dental/Vision/Life Insurance

Paid vacation and sick time

Paid holidays and personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Tinley Park, IL. The role focuses on building relationships with professional customers and supporting in-store PRO activities to grow their business.

You will collaborate with multiple departments, promote PRO programs, and help manage PRO orders and inquiries. This hourly position may involve up to 20% travel and requires strong customer service skills.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, or installation is preferred.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM is a plus.
• Bilingual in Spanish or dominant language in the store area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to deliver a world-class experience to PRO customers.
• Support the PRO desk in-store: calls, orders, follow-up, and escalations.
• Identify PROs in-store in collaboration with the Store Team.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on the selling process.
• Educate PRO customers about the PRO business and sign them up for programs.

Skills

Strong communication

CRM experience

Bilingual (Spanish)

Retail sales experience

Education

High school diploma

Associate degree preferred

Tools

Salesforce / CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services Associate in Tinley Park, IL. The role focuses on building relationships with professional customers and supporting in-store PRO activities to grow their business.

You will collaborate with multiple departments, promote PRO programs, and help manage PRO orders and inquiries. This hourly position may involve up to 20% travel and requires strong customer service skills.