PRO Services Growth Specialist — Build PRO Partnerships

Floor & Decor; Naples (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Career advancement opportunities

Job summary

Floor & Decor in Naples, FL is hiring a PRO Services Specialist to build relationships with PRO customers and grow their business. You will work with store teams to deliver a world-class in-store experience and promote our PRO programs, credits, and rewards.

The role requires strong communication, sales experience in retail or wholesale, and the ability to travel up to 20% as needed. Bilingual skills and Salesforce experience are a plus.

Qualifications

• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.

Skills

Verbal communication

Written communication

Bilingual Spanish

Retail sales experience

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce CRM

Job description

Floor & Decor in Naples, FL is hiring a PRO Services Specialist to build relationships with PRO customers and grow their business. You will work with store teams to deliver a world-class in-store experience and promote our PRO programs, credits, and rewards.

The role requires strong communication, sales experience in retail or wholesale, and the ability to travel up to 20% as needed. Bilingual skills and Salesforce experience are a plus.