PRO Services Growth Advisor (In-Store)

Floor & Decor; Kissimmee (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k match

ESPP

Referral bonus

Medical insurance

Paid time off

Paid holidays

Volunteer time off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Services-focused associate in Kissimmee, FL. You will cultivate relationships with PRO customers, support in-store PRO activities, manage orders, and promote the PRO Premier Rewards Program and PRO Credit Solutions.

The role requires strong communication, familiarity with CRM tools like Salesforce, and a willingness to travel occasionally within the area. This is an hourly position with growth opportunities based on experience.

Qualifications

• High School diploma or equivalent required.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world-class experience for PRO customers.
• Support the PRO desk in-store: calls, orders, follow-up, customer support and escalations.
• Collaborate with Store Team to identify PROs in the store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on the selling process.
• Educate PRO customers about the PRO Premier Rewards Program and PRO APP benefits.
• Promote PRO Credit Solutions including Commercial Business Account or PRO Premier Credit Card.
• Assist PRO customers in-store activities and store initiatives.

Skills

Customer service

Strong communication

Bilingual (Spanish)

Retail sales experience

Fast learner

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Services-focused associate in Kissimmee, FL. You will cultivate relationships with PRO customers, support in-store PRO activities, manage orders, and promote the PRO Premier Rewards Program and PRO Credit Solutions.

The role requires strong communication, familiarity with CRM tools like Salesforce, and a willingness to travel occasionally within the area. This is an hourly position with growth opportunities based on experience.