PRO Services Growth Advisor for Contractors

Floor & Decor Holdings Inc.; Austell (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Plan

Referral bonus

Health insurance

Job summary

Floor & Decor Holdings Inc. seeks a PRO Services Associate to strengthen relationships with professional customers (PRO) and help grow their business. You will report to the PRO Services Manager and support PRO priorities in-store and on-site visits.

You will execute the PRO Services blueprint, assist with PRO desk activities, identify PROs in-store, promote PRO Credit Solutions and the PRO Premier Rewards Program, and travel up to 20% as needed to present Floor & Decor’s benefits.

Qualifications

• High School diploma or equivalent. Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Travel to customer and PRO job sites with the Pro Services Manager up to 20%.

Skills

Sales experience

CRM (Salesforce)

Bilingual in Spanish

Customer service

Communication skills

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. seeks a PRO Services Associate to strengthen relationships with professional customers (PRO) and help grow their business. You will report to the PRO Services Manager and support PRO priorities in-store and on-site visits.

You will execute the PRO Services blueprint, assist with PRO desk activities, identify PROs in-store, promote PRO Credit Solutions and the PRO Premier Rewards Program, and travel up to 20% as needed to present Floor & Decor’s benefits.