Pro Services Field Sales Pro - In-Store & On-Site

Floor & Decor Holdings Inc. (old); Alafaya (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Floor & Decor is seeking a PRO Services Associate in Florida to build and nurture relationships with professional customers in the hard-surface flooring contractor space. You will report to the PRO Services Manager and help execute Floor & Decor's PRO priorities by understanding market trends and collaborating with Installation Materials and Design Services teams to grow the PRO sales organization.

This hourly role starts with a base pay from $15.00 per hour, with higher starting pay based on

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on selling process.
• Promote PRO Credit Solutions and PRO Premier Rewards.
• Coordinate and assist with PRO Customers in-store activities.
• Travel to customer and PRO job sites with the Pro Services Manager as needed.
• Demonstrate ability to present programs and benefits.
• Perform other duties to achieve business objectives.

Skills

Customer service

Communication skills

Bilingual in Spanish

Relationship building

Education

High School diploma

Associate Degree or higher (preferred)

Tools

Salesforce / CRM

Job description

Floor & Decor is seeking a PRO Services Associate in Florida to build and nurture relationships with professional customers in the hard-surface flooring contractor space. You will report to the PRO Services Manager and help execute Floor & Decor's PRO priorities by understanding market trends and collaborating with Installation Materials and Design Services teams to grow the PRO sales organization.

This hourly role starts with a base pay from $15.00 per hour, with higher starting pay based on