PRO Services Specialist: Contractor Relations

Floor & Decor Holdings Inc.; Sarasota (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Health Insurance

Paid time off

Paid holidays

Job summary

Floor & Decor Holdings Inc. seeks a PRO Services role in Sarasota, FL to build relationships with professional customers and grow their business. The role reports to the PRO Services Manager and supports in-store PRO activities, orders, and customer support.

The position emphasizes knowledge of Floor & Decor products, exceptional service, and the ability to travel to job sites as needed. Salary starts at the minimum base plus experience-based increases, with benefits and growth opportunities.

Qualifications

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.

Skills

Communication skills

Sales experience

Salesforce / CRM

Bilingual Spanish

Education

High School diploma or equivalent

Associate degree or higher (preferred)

Tools

Salesforce CRM

Job description

Floor & Decor Holdings Inc. seeks a PRO Services role in Sarasota, FL to build relationships with professional customers and grow their business. The role reports to the PRO Services Manager and supports in-store PRO activities, orders, and customer support.

The position emphasizes knowledge of Floor & Decor products, exceptional service, and the ability to travel to job sites as needed. Salary starts at the minimum base plus experience-based increases, with benefits and growth opportunities.