PRO Sales & Services Specialist

Floor & Decor; Owings Mills (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Career advancement opportunities

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision Insurance

Paid vacation and sick time

Paid holidays and personal holiday

Volunteer Time Off (Day 1)

Job summary

Floor & Decor in Owings Mills, MD, is seeking a PRO Services Associate to build relationships with PRO customers and grow their business. You will support in-store PRO activities, manage orders, and educate customers on our PRO programs.

Ideal candidates have retail or contractor sales experience, strong communication, and a willingness to travel up to 20% for customer sites. Join a team focused on delivering world-class PRO service daily.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.

Skills

Customer service

Communication

Sales experience

CRM knowledge

Bilingual Spanish

Education

High School diploma

Tools

Salesforce/CRM

Job description

Floor & Decor in Owings Mills, MD, is seeking a PRO Services Associate to build relationships with PRO customers and grow their business. You will support in-store PRO activities, manage orders, and educate customers on our PRO programs.

Ideal candidates have retail or contractor sales experience, strong communication, and a willingness to travel up to 20% for customer sites. Join a team focused on delivering world-class PRO service daily.