PRO Relations & Growth Specialist

Floor & Decor; Omaha (NE); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision Insurance

Job summary

Floor & Decor is seeking a PRO Services Associate to build relationships with professional customers in the hard surface flooring contractor space. You will support the PRO desk in-store, manage orders, answer questions, and promote PRO programs and credit solutions to drive business.

This role requires strong communication, a willingness to travel up to 20%, and the ability to multi-task in a fast-paced retail environment. Prior experience in contractor sales and CRM systems is a plus.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.

Skills

Retail sales experience

CRM experience

Bilingual in Spanish

Strong communication

Team collaboration

Education

High School diploma

Associate degree or higher (plus)

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services Associate to build relationships with professional customers in the hard surface flooring contractor space. You will support the PRO desk in-store, manage orders, answer questions, and promote PRO programs and credit solutions to drive business.

This role requires strong communication, a willingness to travel up to 20%, and the ability to multi-task in a fast-paced retail environment. Prior experience in contractor sales and CRM systems is a plus.