Pro Experience Leader: Service, Ops & Safety

The Home Depot; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service standards, Pro area readiness, and store operations, partnering with the Pro team to drive sales, Pro Xtra signups, and efficient customer flow.

As a MOD and collaborator with Store Leaders, Outside Sales, and Specialty Managers, you will coach associates, enforce safety policies, manage opening/closing duties, and ensure on-time deliveries and accurate inventory.

Responsibilities

• Customer Service / Experience: Model service standards, coach associates in real-time, minimize wait times, ensure availability of carts, signage, and equipment, and resolve customer concerns.
• People: Assist with recruitment and training compliance, provide coaching and performance observations, drive engagement, and manage staffing coverage.
• Safety: Enforce hazmat procedures and safety guidelines, complete safety checklists, train on PPE and safe lifting, maintain safe aisles and work practices.
• Shared Manager on Duty: Perform opening/closing duties, lead kickoff meetings, validate daily priorities, and ensure execution of merchandising and safety inspections.

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service standards, Pro area readiness, and store operations, partnering with the Pro team to drive sales, Pro Xtra signups, and efficient customer flow.

As a MOD and collaborator with Store Leaders, Outside Sales, and Specialty Managers, you will coach associates, enforce safety policies, manage opening/closing duties, and ensure on-time deliveries and accurate inventory.