Pro Experience Lead - Store Operations & Service

The Home Depot; Charlotte (NC); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area of the store, partner with the Pro team, and drive programs that increase Pro loyalty and signups while ensuring a fast, accurate customer experience.

As a key member of the store leadership team, you will coach associates, enforce safety and SOPs, manage opening/closing, and collaborate with Specialty Managers to execute Pro strategies, all while upholding company standards.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Must be 18+ and legally permitted to work in the United States.
• Flexible schedule including nights, weekends, and overtime.

Responsabilités

• Champion service standards and coach on customer interactions to improve experience.
• Manage Pro area, ensure on-shelf availability, and verify deliveries.
• Enforce safety procedures and lead opening/closing duties with SOP adherence.
• Coordinate staffing, training compliance, and performance management.
• Collaborate with store leaders to execute Pro strategies.

Connaissances

Customer service

People management

Safety procedures

Coaching & development

Training

Formation

High school diploma or GED

Description du poste

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area of the store, partner with the Pro team, and drive programs that increase Pro loyalty and signups while ensuring a fast, accurate customer experience.

As a key member of the store leadership team, you will coach associates, enforce safety and SOPs, manage opening/closing, and collaborate with Specialty Managers to execute Pro strategies, all while upholding company standards.