Pro Experience Leader for Retail Service & Ops

The Home Depot; United States; On-site; USD 56,000 - 65,000; Full time

Job summary

The Home Depot is looking for a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operations, collaborating with the Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach associates on policies and safety, perform Manager on Duty duties per SOPs, and partner with Store Leaders, Outside Sales, and Specialty Managers to shape Pro strategies.

Qualifications

• Must be 18 years or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 2+ years of previous related work experience, including management of people and retail operations.

Responsibilities

• Lead Pro customer service and experience to minimize wait times and ensure on-shelf availability.
• Manage Pro department staffing, training, and performance to maintain engagement and operational standards.
• Enforce hazmat procedures, SOPs and safety guidelines; ensure safety training completion and correct unsafe conditions.
• Perform Opening & Closing Operations with adherence to security SOPs and communicate daily priorities with leadership.

Skills

Customer service

People leadership

Safety training

Coaching & development

Timekeeping

Education

High school diploma

Job description

The Home Depot is looking for a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operations, collaborating with the Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach associates on policies and safety, perform Manager on Duty duties per SOPs, and partner with Store Leaders, Outside Sales, and Specialty Managers to shape Pro strategies.