Pro Experience Leader: Service, Ops & People

The Home Depot; New York (NY); On-site; USD 85,000 - 115,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational processes, partnering with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

As MOD and store operations lead, you will implement SOPs, manage opening/closing, coach associates, and collaborate with Store Leaders and Specialty Managers on Pro strategies while

Qualifications

• Must be 18 years of age or older.
• Authorized to work in the United States.
• Able to work a flexible schedule including nights, weekends and overtime.
• Minimum 2+ years of related work experience including management of people and retail operations.

Responsibilities

• Lead Pro department service and operations to meet store standards.
• Perform Opening & Closing duties and MOD responsibilities per SOPs.
• Coach and develop associates; ensure safety training and policy compliance.
• Support recruitment, training, and engagement initiatives for the Pro team.

Skills

Leadership

People management

Retail operations

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro customer service, department readiness, and operational processes, partnering with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

As MOD and store operations lead, you will implement SOPs, manage opening/closing, coach associates, and collaborate with Store Leaders and Specialty Managers on Pro strategies while