Pro Experience Leader: Elevate Service & Store Ops

The Home Depot; Ashtabula (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee the Pro area, drive customer service excellence, ensure readiness across departments, and help deliver Pro Xtra signups and on-time deliveries for Pro customers.

As MOD and part of the Pro team, you will coach associates, enforce SOPs, manage safety training, and coordinate with Store Leaders, Outside Sales, and Specialty Managers to execute Pro strategies while maintaining strict

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Leadership experience in big box retail is preferred.
• Knowledge of safety procedures and SOPs is required.
• Ability to coach and develop associates and ensure policy adherence.

Responsibilities

• Oversee Pro area operations to minimize wait times and ensure stock availability for Pro customers.
• Lead service culture by coaching staff on customer interactions and PRO standards.
• Perform MOD duties opening/closing in line with SOPs and safety requirements.
• Partner with Store Leaders, Outside Sales and Specialty Managers to implement Pro strategies and drive signups.

Skills

People management

Retail operations

Customer service

Safety procedures

Timekeeping compliance

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee the Pro area, drive customer service excellence, ensure readiness across departments, and help deliver Pro Xtra signups and on-time deliveries for Pro customers.

As MOD and part of the Pro team, you will coach associates, enforce SOPs, manage safety training, and coordinate with Store Leaders, Outside Sales, and Specialty Managers to execute Pro strategies while maintaining strict