Pro Experience Lead: Elevate Service & Operations

The Home Depot

Edgewood (MD)

On-site

USD 65,000 - 90,000

Full time

4 days ago

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Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Edgewood, MD. You will oversee Pro customer service, readiness of departments, and operational processes to drive sales, loyalty, and Pro Xtra signups.

As MOD when needed, you will coach associates on safety, company policies, and service standards while coordinating with Store Leaders and Specialty Managers to implement Pro strategies. The role emphasizes safe operations and adherence to SOPs.

Qualifications

1 year of relevant work experience including management of people and retail operations.
Ability to work a flexible schedule including nights, weekends, and overtime as needed.
Must be 18 years of age or older and legally permitted to work in the United States.

Responsibilities

Customer Service / Experience: model service standards, coach associates, reduce wait times for Pro customers.
People: assist with recruiting/interviews, maintain training compliance, provide coaching, and manage performance documentation.
Safety: enforce hazmat procedures and safety SOPs, ensure safety training and PPE use, maintain safe work areas.
Opening & Closing: perform MOD duties, lead department walkthroughs, ensure checklists and equipment safety inspections are completed.