Pro Experience Lead: Service & Operations Champion

The Home Depot; Indiana (PA); On-site; USD 65,000 - 95,000; Full time

Job summary

The Home Depot is seeking a Pro XM to join the store leadership team, overseeing Pro customer service, department readiness, and operational processes. You will drive Pro Xtra signups, manage on-time deliveries, and coach associates on company SOPs and safety.

This role requires strong leadership, 1 year of relevant retail management experience, and the ability to work flexible hours, including nights and weekends.

Qualifications

• 1 year of relevant work experience including people management and retail operations.
• Must be 18 years or older and legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Preferred: experience in leadership roles in large box retail environments.

Responsibilities

• Lead Pro area to minimize wait times and ensure carts, signage, and equipment are available.
• Assist with recruitment, interviews, and coaching; maintain Training Knowledge Depot (KD) resources.
• Ensure hazmat procedures and safety training compliance are followed.
• Open/close operations; lead daily team kickoff, verify checklists, and align priorities.

Skills

Leadership

Customer service

Training & coaching

Talent acquisition

Education

High school diploma or GED

Tools

hdPhone learning tools

Job description

The Home Depot is seeking a Pro XM to join the store leadership team, overseeing Pro customer service, department readiness, and operational processes. You will drive Pro Xtra signups, manage on-time deliveries, and coach associates on company SOPs and safety.

This role requires strong leadership, 1 year of relevant retail management experience, and the ability to work flexible hours, including nights and weekends.