Pro Experience Leader - Retail Service & Ops

The Home Depot; Aspen Hill (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Aspen Hill, MD. You will oversee store standards, customer service, department readiness, and operational processes, partnering with the in-store Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring fast, accurate service for Pro customers.

As MOD when required, you will open/close per SOPs, escalate issues, coach associates on policies and safety, and collaborate with Store Leaders,

Qualifications

• Must be 18+ and legally able to work in the United States.
• 1 year of relevant work experience including management of people and retail operations.
• 2+ years of previous related work experience and 1+ year of leadership.

Responsibilities

• Lead customer service and Pro area operations to minimize wait times and ensure on-time deliveries.
• Assist with recruitment, training compliance, and performance management.
• Enforce hazmat procedures, safety checks, PPE, and safe lifting practices.
• Lead opening/closing, department alignment, and ensure store readiness.

Skills

People management

Customer service

Retail operations

Safety procedures

Coaching

Education

HS Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in Aspen Hill, MD. You will oversee store standards, customer service, department readiness, and operational processes, partnering with the in-store Pro team to boost sales, loyalty, and Pro Xtra signups while ensuring fast, accurate service for Pro customers.

As MOD when required, you will open/close per SOPs, escalate issues, coach associates on policies and safety, and collaborate with Store Leaders,