Pro Experience Leader: Elevate Pro Service & Ops

The Home Depot; Cañon City (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee the Pro area, ensure fast, accurate customer service, and execute strategies to increase Pro sales, loyalty, and Pro Xtra signups.

As MOD, you will follow SOPs for opening/closing, coach associates on safety and policy, manage timekeeping, and collaborate with Store Leaders and Specialty Managers to implement Pro initiatives.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Champion customer service and manage Pro area standards.
• Oversee opening/closing operations and safety procedures.
• Coach and develop associates; ensure policy adherence and timekeeping compliance.

Skills

People management

Retail operations

Customer service

Team leadership

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee the Pro area, ensure fast, accurate customer service, and execute strategies to increase Pro sales, loyalty, and Pro Xtra signups.

As MOD, you will follow SOPs for opening/closing, coach associates on safety and policy, manage timekeeping, and collaborate with Store Leaders and Specialty Managers to implement Pro initiatives.