Pro Experience Leader - Retail Ops & Service

The Home Depot; Leavenworth (KS); On-site; USD 70,000 - 95,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, department readiness, and operational processes while implementing Pro strategies to boost sales, loyalty, and Pro Xtra signups.

You will also coordinate with the Pro team to ensure timely deliveries and safe, compliant operations. As MOD when required, you will enforce SOPs, train associates on safety and company policy, and drive performance through coaching and

Qualifications

• Minimum Qualifications: Must be 18+ and legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Lead store initiatives to ensure customer service excellence and adherence to Pro standards.
• Assist with recruitment, training, and development of the Pro Team and store associates.
• Oversee opening/closing procedures and ensure safety policies and SOPs are followed.
• Collaborate with Store Leaders, Outside Sales, and Specialty Managers on Pro strategies.

Education

High school diploma / GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, department readiness, and operational processes while implementing Pro strategies to boost sales, loyalty, and Pro Xtra signups.

You will also coordinate with the Pro team to ensure timely deliveries and safe, compliant operations. As MOD when required, you will enforce SOPs, train associates on safety and company policy, and drive performance through coaching and