Pro Experience Leader: Elevate Service & Store Ops

The Home Depot; Baton Rouge (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

The Home Depot in the United States seeks a Pro Experience Manager (Pro XM) to lead Pro customer flows, uphold service standards, and coordinate with store leadership on Pro strategies. You will coach associates, manage performance, and ensure safety and policy adherence across the Pro department.

The role requires 1+ year of leadership experience in retail, a strong focus on customer experience, and the ability to work a flexible schedule including nights and weekends.

Qualifications

• Must be 18 years of age or older.
• 1 year of relevant work experience, including management of people and retail operations.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.

Responsibilities

• Oversee customer service and store standards to improve the Pro customer experience.
• Lead and develop the Pro team, manage recruitment and training activities, and ensure KD training is up to date.

Skills

Customer service

People management

Retail operations

Leadership

Flexibility

Education

High school diploma

Job description

The Home Depot in the United States seeks a Pro Experience Manager (Pro XM) to lead Pro customer flows, uphold service standards, and coordinate with store leadership on Pro strategies. You will coach associates, manage performance, and ensure safety and policy adherence across the Pro department.

The role requires 1+ year of leadership experience in retail, a strong focus on customer experience, and the ability to work a flexible schedule including nights and weekends.