Pro Experience Leader — Service, Ops & Growth

The Home Depot; Maine; On-site; USD 65,000 - 95,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead Pro customer service, coordinate the Pro department, and drive sales and Pro signups while ensuring a fast, accurate customer experience. You will coach associates, manage openings and closings, and partner with store leadership to execute Pro strategies.

As part of the store leadership team, you will champion safety, ensure operational readiness, and balance MOD responsibilities with proactive workforce management.

Qualifications

• Must be 18 years of age or older.
• Legal right to work in the United States.
• Flexible schedule including nights, weekends, and overtime as needed.

Responsibilities

• Lead in-store Pro area to minimize wait times and ensure Pro customer flow.
• Assist with recruitment, interviews, and development of Pro team members.
• Enforce safety procedures, complete hazmat and safety trainings, and uphold SOPs.

Skills

Customer Service

Leadership

Safety Compliance

Coaching

Communication

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead Pro customer service, coordinate the Pro department, and drive sales and Pro signups while ensuring a fast, accurate customer experience. You will coach associates, manage openings and closings, and partner with store leadership to execute Pro strategies.

As part of the store leadership team, you will champion safety, ensure operational readiness, and balance MOD responsibilities with proactive workforce management.