Pro Experience Leader: Elevate Service & Pro Ops

The Home Depot; West Mifflin (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in West Mifflin. You will oversee Pro customer flow, ensure accurate deliveries, and coach the Pro team to meet service standards.

As MOD when required, you will supervise opening/closing, lead department readiness, and partner with specialists to drive Pro sales, signups, and loyalty while maintaining safety and SOP compliance.

Qualifications

• Must have 1 year of relevant work experience including management of people and retail operations.
• Ability to work a flexible schedule including nights, weekends, and overtime as needed.
• Strong focus on customer service, SOP adherence, and safety compliance.

Responsibilities

• Lead Pro customer service and experience; optimize the Pro area to minimize wait times and ensure availability of carts, signage, and equipment.
• Assist with recruitment, interviews, and coaching; ensure KD training is current and drive learning tool usage.
• Enforce safety policies, verify safety checklists, and mentor associates on safety and operational standards.
• Perform Opening & Closing duties as MOD, communicate priorities, and ensure total store readiness and alignment with events.

Skills

People management

Customer service

Coaching

Safety procedures

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team in West Mifflin. You will oversee Pro customer flow, ensure accurate deliveries, and coach the Pro team to meet service standards.

As MOD when required, you will supervise opening/closing, lead department readiness, and partner with specialists to drive Pro sales, signups, and loyalty while maintaining safety and SOP compliance.