Pro Experience Leader - Retail Ops & Customer Experience

The Home Depot; Edgewood (KY); On-site; USD 49,000 - 60,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro standards, customer service, and operational processes, partnering with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach and train associates on safety, policies, and customer service, perform MOD duties per SOPs, and collaborate with Store Leaders to implement Pro strategies.

Qualifications

• 18+ years of age required.
• Authorized to work in the United States.
• Ability to work a flexible schedule including nights and weekends.
• 1 year of relevant work experience including management of people and retail operations.

Responsibilities

• Model service standards and coach associates to ensure outstanding customer interactions.
• Actively manage Pro area to minimize wait times and ensure Pro customers have access to carts, signage, and equipment.
• Lead safety procedures and enforce hazmat SOPs.
• Open/close duties and align team to ensure store readiness and adherence to SOPs.

Skills

Leadership

Customer focus

Decision quality

Team coaching

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee Pro standards, customer service, and operational processes, partnering with the Pro team to drive sales, loyalty, and Pro Xtra signups while ensuring a fast, accurate customer experience.

You will coach and train associates on safety, policies, and customer service, perform MOD duties per SOPs, and collaborate with Store Leaders to implement Pro strategies.