Pro Experience Leader: Retail Ops & Service

The Home Depot; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro area operations, and adherence to SOPs while collaborating with Store Leaders and Specialty Managers to drive Pro sales and signups.

You will coach associates, manage recruitment input, ensure on-time deliveries, and model safe work practices as MOD when required.

Qualifications

• 1 year of relevant work experience including people management and retail operations.
• Able to work a flexible schedule, including nights, weekends, and overtime.
• Must be 18+ and legally permitted to work in the United States.

Responsibilities

• Lead Pro area to minimize wait times and ensure availability of carts, signage, and equipment.
• Assist with recruitment and training, and provide performance feedback to the Pro team.
• Enforce safety and SOPs; perform MOD duties in line with SOPs and store leadership guidance.

Skills

People management

Retail operations

Leadership

Customer service

Education

High school diploma / GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join the store leadership team. You will oversee customer service, Pro area operations, and adherence to SOPs while collaborating with Store Leaders and Specialty Managers to drive Pro sales and signups.

You will coach associates, manage recruitment input, ensure on-time deliveries, and model safe work practices as MOD when required.