Pro Experience Leader - Service & Ops

The Home Depot; Papillion (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot in Papillion, NE is seeking a Pro Experience Manager (Pro XM) to lead the Pro department, model service standards, and ensure on-time, accurate deliveries while enforcing SOPs.

You will partner with Store Leaders and Specialty Managers to drive Pro signups, sales, and customer satisfaction; coach associates; manage staffing; and ensure a safe, compliant operation daily.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer Service / Experience leadership: model service standards and coach on interactions to help Pro customers.
• People: recruitment input, training compliance, performance coaching, and staffing coverage to ensure Pro department readiness.
• Safety: enforce hazmat procedures, SOPs, safety training, and correct unsafe practices.
• Opening/Closing Operations: lead store openings and closings, verify checklists, and ensure daily priorities and readiness.

Skills

People leadership

Customer service

Operations management

Coaching

Training

Education

High school diploma or GED

Tools

SOP compliance

Job description

The Home Depot in Papillion, NE is seeking a Pro Experience Manager (Pro XM) to lead the Pro department, model service standards, and ensure on-time, accurate deliveries while enforcing SOPs.

You will partner with Store Leaders and Specialty Managers to drive Pro signups, sales, and customer satisfaction; coach associates; manage staffing; and ensure a safe, compliant operation daily.