Pro Experience Leader — Customer & Operations

The Home Depot; Lincoln (NE); Presencial; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

The Home Depot in Lincoln, NE seeks a Pro Experience Manager (Pro XM) to lead the Pro department and ensure fast, accurate service for Pro customers. You will coach associates, manage inventory, and partner with Store Leaders to execute strategies that boost sales, loyalty, and Pro Xtra signups.

This role emphasizes safety, opening/closing duties, and adherence to SOPs while delivering a seamless customer experience. Travel is not required, and you will report to the Specialty ASM or Pro ASM.

Formación

• Minimum 1 year of relevant work experience including management of people and retail operations.
• Must be 18 years of age or older.
• Legal authorization to work in the United States.
• Ability to work a flexible schedule including nights, weekends and overtime.

Responsabilidades

• Lead Pro customer service and experience by modeling service standards and coaching real-time interactions.
• Assist with recruitment, training compliance, and performance coaching for the Pro team.
• Maintain safety, hazmat procedures, and PPE usage following SOPs and safety training.
• Perform Opening & Closing duties and ensure operational readiness per SOPs.

Conocimientos

People management

Retail operations

Customer service

Flexibility schedule

Safety procedures

Coaching

Educación

High school diploma or GED

Descripción del empleo

The Home Depot in Lincoln, NE seeks a Pro Experience Manager (Pro XM) to lead the Pro department and ensure fast, accurate service for Pro customers. You will coach associates, manage inventory, and partner with Store Leaders to execute strategies that boost sales, loyalty, and Pro Xtra signups.

This role emphasizes safety, opening/closing duties, and adherence to SOPs while delivering a seamless customer experience. Travel is not required, and you will report to the Specialty ASM or Pro ASM.