Pro Experience Leader: Elevate Service & Store Ops

The Home Depot; Ankeny (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot in Ankeny, IA, is seeking an experienced Pro Experience Manager (Pro XM) to lead customer service standards, inventory readiness, and store operations for the Pro department. You will partner with Specialists, Outside Sales, and Specialty Managers to drive Pro strategy, signups, and on-time deliveries.

You will coach Associates on company policies, safety training, and service behaviors, while ensuring adherence to SOPs and proper escalation to leadership.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• 1 year of relevant work experience including management of people and retail operations.

Responsibilities

• 30% - Customer Service / Experience: model service standards and coach interactions to ensure quick, accurate customer experiences.
• 30% - People: assist with recruitment, training, and performance coaching, and manage staffing coverage.
• 15% - Safety: enforce hazmat SOPs and guide proper PPE use, maintain safe walkways and report hazards.
• 25% - Opening & Closing Operations: perform opening/closing duties, lead department alignments, ensure checklists and safety inspections are completed.

Skills

Customer Service

Leadership

Training & Development

Safety Compliance

Operations Management

Education

High School Diploma or GED

Job description

The Home Depot in Ankeny, IA, is seeking an experienced Pro Experience Manager (Pro XM) to lead customer service standards, inventory readiness, and store operations for the Pro department. You will partner with Specialists, Outside Sales, and Specialty Managers to drive Pro strategy, signups, and on-time deliveries.

You will coach Associates on company policies, safety training, and service behaviors, while ensuring adherence to SOPs and proper escalation to leadership.