Pro Experience Leader: Service Excellence & Store Ops

The Home Depot; Garwood (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

The Home Depot in Garwood, NJ is seeking a Pro Experience Manager (Pro XM) to lead the Pro area and drive service standards. You will partner with the Pro team to boost sales, Pro Xtra signups, and on-time deliveries while coaching associates on policies and safety.

The role requires 1+ year in leadership, merchandising/operational experience, and a flexible schedule including nights and weekends. Join a busy, safety-focused retail environment with strong cross-functional collaboration.

Qualifications

• Must be 18+ and legally eligible to work in the United States.
• 1 year of relevant work experience, including management.
• Ability to work a flexible schedule including nights and weekends.
• 1+ year merchandising/operational experience.
• 1+ year leadership experience in big box retail.
• Knowledge of the home improvement industry.

Responsibilities

• Oversee customer service and store standards to improve sales and efficiency.
• Lead Pro department, coordinate with ASMs; ensure on-time deliveries.
• Coach associates on policies, safety, and service to maintain engagement.

Skills

Customer service

Leadership

People management

Safety procedures

Education

High school diploma or GED

Job description

The Home Depot in Garwood, NJ is seeking a Pro Experience Manager (Pro XM) to lead the Pro area and drive service standards. You will partner with the Pro team to boost sales, Pro Xtra signups, and on-time deliveries while coaching associates on policies and safety.

The role requires 1+ year in leadership, merchandising/operational experience, and a flexible schedule including nights and weekends. Join a busy, safety-focused retail environment with strong cross-functional collaboration.