Pro Experience Leader - Retail Service & Operations

The Home Depot; Quincy (MA); On-site; USD 46,000 - 74,000; Full time

Job summary

The Home Depot in Quincy, MA seeks a Pro Experience Manager (Pro XM) to lead the Pro area, coach associates, and ensure exceptional customer service while executing store standards. You will drive Pro sales, signups for Pro Xtra, and coordinate with Specialty Managers to deliver on-time deliveries and smooth Pro customer flow.

You will uphold safety, support opening/closing duties, and participate in MOD responsibilities, with a focus on staffing, training, and performance coaching to improve

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Oversee customer service and store standards to improve Pro customer experience.
• Lead Pro area operations to minimize wait times and ensure Pro inventory readiness.
• Coach and develop associates on policy adherence, safety, and service quality.
• Perform MOD responsibilities and support opening/closing procedures per SOPs.

Skills

Leadership & people mgmt

Retail operations

Customer service

Safety & compliance

Education

High school diploma or GED

Job description

The Home Depot in Quincy, MA seeks a Pro Experience Manager (Pro XM) to lead the Pro area, coach associates, and ensure exceptional customer service while executing store standards. You will drive Pro sales, signups for Pro Xtra, and coordinate with Specialty Managers to deliver on-time deliveries and smooth Pro customer flow.

You will uphold safety, support opening/closing duties, and participate in MOD responsibilities, with a focus on staffing, training, and performance coaching to improve