Pro Experience Leader - Service, Safety & Ops

The Home Depot; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join its store leadership team in New York. You will model service standards, coach associates, and manage the Pro area to reduce wait times while ensuring Pro customers have ready access to carts, signage, and equipment.

As MOD and a key owner of daily operations, you will open/close the store, coordinate with Specialty and Outside Sales teams, and drive Pro strategies, loyalty signups, and on-time deliveries.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• 2+ years of related work experience.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Responsibilities

• Champion service leadership and minimize wait times for Pro customers.
• Assist with recruitment, training, and performance coaching for the Pro team.
• Enforce hazmat safety, SOPs, and PPE usage to maintain a safe store environment.
• Lead opening and closing procedures and communicate priorities to maintain store readiness.

Skills

Leadership

Customer focus

Decision quality

Situational adaptability

Self-development

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join its store leadership team in New York. You will model service standards, coach associates, and manage the Pro area to reduce wait times while ensuring Pro customers have ready access to carts, signage, and equipment.

As MOD and a key owner of daily operations, you will open/close the store, coordinate with Specialty and Outside Sales teams, and drive Pro strategies, loyalty signups, and on-time deliveries.