Pro Experience Leader: Customer & Ops Champion

The Home Depot; Opelika (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

Extensive training programs

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team in Opelika, AL. This role drives Pro customer service, department readiness, and operational excellence, partnering with the Pro team to increase sales, loyalty, and Pro Xtra signups.

Responsibilities include managing the Pro area, coaching associates, overseeing opening/closing duties, and ensuring safety and SOP compliance. Strong leadership and retail operations experience are essential.

Qualifications

• Minimum 1 year of relevant work experience managing people and retail operations.
• 2+ years of related work experience.
• Leadership experience preferred in big box retail.

Responsibilities

• Customer Service / Experience: lead by example, coach on interactions, and reduce wait times for Pro customers.
• People: assist with recruitment, training, performance coaching, and staffing coverage.
• Safety: enforce hazmat SOPs, safety training, and PPE practices.
• Opening & Closing Operations: perform MOD duties, ensure readiness and adherence to SOPs, coordinate with store leadership.

Skills

Leadership

Customer Service

People Management

Communication

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team in Opelika, AL. This role drives Pro customer service, department readiness, and operational excellence, partnering with the Pro team to increase sales, loyalty, and Pro Xtra signups.

Responsibilities include managing the Pro area, coaching associates, overseeing opening/closing duties, and ensuring safety and SOP compliance. Strong leadership and retail operations experience are essential.