Pro Experience Leader: Service, Ops & Growth

The Home Depot; Ridgecrest (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team in Ridgecrest. You will oversee Pro department readiness, service standards, and key ops to improve sales, loyalty, and Pro Xtra signups while ensuring accurate customer experience and on-time deliveries.

As MOD and a mentor to associates, you will implement SOPs, drive staffing, and collaborate with Store Leaders to execute Pro strategies. A strong emphasis on safety and policy compliance is required.

Qualifications

• Minimum 1 year of leadership experience in retail or related field.
• Strong customer focus and service orientation.
• Knowledge of safety procedures and loss prevention basics.
• Ability to recruit, interview, and develop team members.

Responsibilities

• Lead Pro department operations to ensure service standards and readiness.
• Coach and train associates on company policies, safety procedures, and customer service.
• Perform MOD duties and opening/closing operations in accordance with SOPs.
• Drive Pro Xtra signups, loyalty, and timely deliveries with store leadership.

Skills

Leadership

Customer service

Retail operations

People management

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team in Ridgecrest. You will oversee Pro department readiness, service standards, and key ops to improve sales, loyalty, and Pro Xtra signups while ensuring accurate customer experience and on-time deliveries.

As MOD and a mentor to associates, you will implement SOPs, drive staffing, and collaborate with Store Leaders to execute Pro strategies. A strong emphasis on safety and policy compliance is required.