Pro Experience Lead - Customer & Operations

Home Depot; United States; On-site; USD 75,000 - 120,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, coach team members, and drive service excellence. You will partner with Store Leaders and specialty teams to execute Pro strategies, ensure on-time deliveries, and uphold safety standards across all store operations.

Responsibilities include supervising service delivery, talent recruitment, training compliance, and performance management, while maintaining strong customer focus and inventory accuracy.

Responsibilities

• Champion service standards and coach associates in real time to ensure strong customer interactions.
• Oversee Pro area operations to minimize wait times and ensure Pro carts, signage, and equipment are available.
• Lead safety programs, ensure hazmat procedures and PPE use, and enforce safety training and SOPs.
• Perform Opening/Closing duties, coordinate daily priorities with leadership, and ensure store readiness.

Skills

Customer service

Leadership

Coaching

Talent acquisition

Training

Performance management

Employee relations

Staffing

Safety

Tools

hdPhone

Knowledge Depot

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to lead the Pro area, coach team members, and drive service excellence. You will partner with Store Leaders and specialty teams to execute Pro strategies, ensure on-time deliveries, and uphold safety standards across all store operations.

Responsibilities include supervising service delivery, talent recruitment, training compliance, and performance management, while maintaining strong customer focus and inventory accuracy.