Pro Experience Leader: Elevate Service & Ops

The Home Depot; Edgewood (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager to lead the Pro department alongside the store leadership team. You will drive customer service excellence, ensure Pro readiness, and oversee open/close procedures per SOPs while coaching associates in policies and safety.

This role collaborates with store leaders and other departments to boost Pro signups and on-time deliveries. Qualifications include 2+ years in leadership within retail, ability to work nights/weekends, and a high school

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer service leadership with real-time coaching.
• Lead Pro area to minimize wait times and ensure availability.
• Verify Will Calls and Deliveries at shift start for accuracy.
• Open/Close operations with safety and SOP adherence.

Skills

People management

Retail operations

Customer service

Coaching

Education

High school diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager to lead the Pro department alongside the store leadership team. You will drive customer service excellence, ensure Pro readiness, and oversee open/close procedures per SOPs while coaching associates in policies and safety.

This role collaborates with store leaders and other departments to boost Pro signups and on-time deliveries. Qualifications include 2+ years in leadership within retail, ability to work nights/weekends, and a high school