Pro Experience Leader: Customer Service & Operations

The Home Depot

Harper Woods (MI)

On-site

USD 65,000 - 85,000

Full time

13 days ago

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Job summary

The Home Depot in Harper Woods, MI seeks a Pro Experience Manager (Pro XM) to lead Pro customer service and store readiness, partnering with Pro teams to boost sales and Pro Xtra signups. The role drives on-time deliveries, enforces safety and SOPs, and coaches associates across departments.

Strong people leadership and retail ops experience are essential. Responsibilities include managing staffing for Pro operations, coaching for performance, and ensuring accurate inventory and order quality.

Qualifications

1 year of relevant work experience, including management of people and retail operations.
Flex schedule including nights, weekends, and overtime as needed.
Knowledge of safety procedures and store operations.
Knowledge of the home improvement industry is a plus.

Responsibilities

30% - Customer Service / Experience - Service Leadership: model service standards and coach real-time interactions.
30% - People - Talent Acquisition and Coaching: assist recruitment, ensure KD training, provide feedback.
15% - Safety - enforce hazmat and SOPs, ensure safety training and PPE usage.
25% - Shared Manager on Duty - Opening & Closing: perform MOD duties, lead daily readiness and hand-offs.