Pro Experience Leader: Elevate Pro Service & Ops

The Home Depot; Village of Patchogue (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

The Home Depot in Patchogue, NY seeks a Pro Experience Manager (Pro XM) to lead store standards, drive Pro sales, and ensure fast, accurate service for Pro customers. You will coach associates, oversee safety, and coordinate with store leadership to optimize operations.

As a key MOD and member of the leadership team, you will implement SOPs, manage Pro area flow, and partner with outside sales and specialty managers on Pro strategies.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Champion customer service standards and coach associates on interactions.
• Manage Pro area to minimize wait times and ensure Pro materials availability.
• Lead safety and hazmat compliance, train on SOPs and PPE usage.
• Open/close operations: secure building, align team, complete daily checklists.

Education

High school diploma/GED

Job description

The Home Depot in Patchogue, NY seeks a Pro Experience Manager (Pro XM) to lead store standards, drive Pro sales, and ensure fast, accurate service for Pro customers. You will coach associates, oversee safety, and coordinate with store leadership to optimize operations.

As a key MOD and member of the leadership team, you will implement SOPs, manage Pro area flow, and partner with outside sales and specialty managers on Pro strategies.