Pro Experience Leader: Elevate Service & Store Operations

The Home Depot; Auburn (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Auburn, IN, seeks an experienced Pro Experience Manager (Pro XM) to lead the Pro department, drive store standards, and improve customer flow for Pro customers. You will coach associates, ensure accurate deliveries, and uphold safety and SOP adherence as part of the store leadership team.

You will partner with Store Leaders and Specialty Managers to execute Pro strategies, manage recruitment inputs, and oversee opening/closing duties, ensuring top-tier service and operational

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer service leadership: model service standards and coach on customer interactions.
• Pro Experience management: manage Pro area, ensure on-shelf availability, and coordinate Will Calls & Deliveries.
• Safety compliance: adhere to hazmat procedures, SOPs, and safety guidelines; train on PPE and safe lifting.

Skills

Customer service

People leadership

Operations management

Coaching & development

Safety procedures

Education

High school diploma or GED

Job description

The Home Depot in Auburn, IN, seeks an experienced Pro Experience Manager (Pro XM) to lead the Pro department, drive store standards, and improve customer flow for Pro customers. You will coach associates, ensure accurate deliveries, and uphold safety and SOP adherence as part of the store leadership team.

You will partner with Store Leaders and Specialty Managers to execute Pro strategies, manage recruitment inputs, and oversee opening/closing duties, ensuring top-tier service and operational