Pro Experience Leader: Customer Service & Store Ops

The Home Depot; Rossford (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot in Rossford, OH is seeking a Pro Experience Manager (Pro XM) to lead the Pro department and ensure exceptional customer service and store readiness. You will coach associates, oversee daily operations, and partner with specialty managers to drive Pro signups, on-time deliveries, and inventory accuracy.

As MOD when required, you will enforce safety, uphold SOPs, and manage opening/closing procedures while striving to meet sales and service goals in a fast-paced environment.

Qualifications

• 1 year of relevant work experience, including management of people and retail operations.
• Must be 18 years or older and legally eligible to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• High school diploma or GED required

Responsibilities

• Lead the Pro department to optimize customer flow, inventory accuracy, and service quality.
• Coach and develop associates; drive performance with formal and informal feedback.
• Partner with Store Leaders and Specialty Managers to grow Pro signups and ensure on-time deliveries.
• Execute opening/closing procedures and uphold safety, SOPs, and company policies

Skills

Retail leadership

Customer service

Operations management

Coaching & development

Education

High School Diploma or GED

Job description

The Home Depot in Rossford, OH is seeking a Pro Experience Manager (Pro XM) to lead the Pro department and ensure exceptional customer service and store readiness. You will coach associates, oversee daily operations, and partner with specialty managers to drive Pro signups, on-time deliveries, and inventory accuracy.

As MOD when required, you will enforce safety, uphold SOPs, and manage opening/closing procedures while striving to meet sales and service goals in a fast-paced environment.