Pro Experience Lead - Retail Ops & Service

The Home Depot; Decatur (GA); On-site; USD 55,000 - 73,000; Full time

Job summary

The Home Depot in Decatur, GA seeks a Pro Experience Manager (Pro XM) to join the store leadership team. You will lead the Pro department, coach associates, and ensure fast, accurate service for Pro customers while driving Pro Xtra signups and on-time deliveries.

You will manage opening/closing tasks, safety, and daily performance with a focus on customer experience, inventory availability, and SOP adherence. Minimum 1 year of relevant leadership experience is required.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule including nights, weekends, and overtime as needed.
• 1 year of relevant work experience, including management of people and retail operations.
• Knowledge of the home improvement industry (preferred).
• 1 year leadership experience, preferably in big box retail (preferred).

Responsibilities

• Lead customer service and Pro experience, modeling service standards.
• Actively manage the Pro area to minimize wait times and ensure availability.
• Enforce safety, SOPs, and company policies; perform MOD responsibilities.
• Assist with recruitment, training, coaching, and performance management of the Pro team.

Skills

Customer service

People management

Retail operations

Scheduling

Education

High School Diploma or GED

Job description

The Home Depot in Decatur, GA seeks a Pro Experience Manager (Pro XM) to join the store leadership team. You will lead the Pro department, coach associates, and ensure fast, accurate service for Pro customers while driving Pro Xtra signups and on-time deliveries.

You will manage opening/closing tasks, safety, and daily performance with a focus on customer experience, inventory availability, and SOP adherence. Minimum 1 year of relevant leadership experience is required.