Pro Experience Lead - Customer Excellence & Ops Coach

The Home Depot; Placerville (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Home Depot in Placerville, CA seeks a Pro Experience Manager (Pro XM) to lead the Pro area within store leadership. You will drive service excellence, ensure Pro readiness, and coordinate with Outside Sales and Specialty Managers to execute Pro strategies, while upholding safety and compliance.

As MOD when required, you will open/close the store, manage daily priorities with the Store Manager and ASMs, coach Associates, and support Pro signups and deliveries, with focus on timely, accurate

Qualifications

• 1 year of relevant work experience including management of people and retail operations.
• Must be 18 years or older and legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
• Knowledge of home improvement retail is a plus.

Responsibilities

• Provide customer service leadership to minimize wait times and ensure Pro customers are supported.
• Coach and train associates on safety, policies, and service standards.
• Oversee opening/closing operations and ensure SOP compliance.
• Coordinate with store leaders to execute Pro strategies and merchandise readiness.

Skills

People Management

Retail Operations

Customer Service

Education

High School Diploma or GED

Job description

The Home Depot in Placerville, CA seeks a Pro Experience Manager (Pro XM) to lead the Pro area within store leadership. You will drive service excellence, ensure Pro readiness, and coordinate with Outside Sales and Specialty Managers to execute Pro strategies, while upholding safety and compliance.

As MOD when required, you will open/close the store, manage daily priorities with the Store Manager and ASMs, coach Associates, and support Pro signups and deliveries, with focus on timely, accurate