Pro Experience Lead: Customer & Operations Coach

The Home Depot; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team in Orlando. The role focuses on executing store standards, improving customer service for Pro customers, and driving Pro Xtra signups while ensuring on‑time deliveries and safe opening/closing procedures.

You will coach and train associates on company policies, safety, and service, manage staffing and performance, and partner with Store Leaders to implement strategic Pro initiatives.

Qualifications

• Must be 18 years of age or older.
• Legally permitted to work in the United States.
• Ability to work a flexible schedule, including nights, weekends, and overtime.
• 1 year of relevant work experience, including management of people and retail operations.

Responsibilities

• Customer service and experience leadership to minimize wait times and ensure Pro customers are served efficiently.
• Recruitment, coaching, and performance management of Pro team members; ensure training compliance.
• Safety compliance, opening/closing duties, and standard operating procedures adherence, including hazmat protocols.

Skills

Customer service

Leadership

Operations management

Communication

Education

High School Diploma or GED

Job description

The Home Depot is seeking a Pro Experience Manager (Pro XM) to join our store leadership team in Orlando. The role focuses on executing store standards, improving customer service for Pro customers, and driving Pro Xtra signups while ensuring on‑time deliveries and safe opening/closing procedures.

You will coach and train associates on company policies, safety, and service, manage staffing and performance, and partner with Store Leaders to implement strategic Pro initiatives.